You will be treated as an individual and afforded courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
We will answer our telephone promptly and courteously.
You have a right to information about your health (illness and treatment, possible side effects, prevention or recurring illness). You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
Test results may be given over the telephone if you call for them or you may be asked to make an appointment with the doctor to discuss them. You may be asked for proof of identity.
When making an appointment you will be offered a time to see a doctor in accordance with the system used in the practice. If there is likely to be a substantial delay for any reason, you will be given an explanation.
Routine referral letters for hospital appointments will normally be despatched within three working days of the referral being agreed with the doctor. Urgent referrals may be faxed, telephoned or provided as a handwritten letter for the patient to take to hospital.
Home visits will be made if requested and the doctor agrees you or the patient are unable to attend the surgery.The final decision rests with the doctors.
We ask that you treat our doctors and staff with courtesy and respect.
If you are unable to keep an appointment please let us know so that we can offer this appointment to someone else.
Please do not ask for a home visit if you or the patient are able to attend the surgery. If a home visit is necessary please call early in the morning.
Please acquaint yourself with the method of obtaining a repeat prescription.
Kindly leave routine telephone calls until later in the day if possible as the first two hours of the morning can be extremely busy. If you cannot avoid this time please keep the call brief.